Severnserve Ltd - Key Terms & Conditions
Supply of the service
Any date or time stated for the supply of service is approximate and The company will use its best endeavours to meet such dates and times but reserve the right to change as required.
The company will not be in breach of contract or agreement or otherwise liable should delays or failure to supply the service is due to any reason beyond the control of The company including breakdown of equipment, any form of industrial action, act of God, dispute, failure in the receipt of service, act of war whether declared or not, any act of terrorism. Should such an event be in place for more than thirty days either party may terminate the contract or agreement without prejudice.
Prices and Payment
All prices quoted are exclusive of Value Added Tax, The prevailing rate will be applicable at the time of invoice. All prices quoted exclude provision for delivery unless otherwise stated in writing at the time of quotation. Any quotation unless otherwise stated is valid for a maximum period of thirty days from the quotation date. Any discounts or cash equivalent must be agreed in writing as part of a quotation or as part of a contract or agreement.
Payment is payable on delivery of the service with the exception of authorised account holders who will pay no later than thirty days from the date of invoice. Should an account holder have payments overdue, the full payment of any outstanding balance is payable before any further transactions can be processed. We reserve the right to withdraw credit facilities without reason giving seven days notice, any outstanding balances on the account will become due immediately.
We reserve the right to apply energy related surcharges to meet increases in energy prices and environmental costs relating to all hosting contracts.
Title of goods and service
Full ownership and title of the goods or the service if applicable, remains with The company until full payment has been received and cleared.
Loss or Damage
Any loss or damage to goods on delivery, must be notified to The company within three working days of receipt. All claims for loss or damage will be counter claimed against the courier responsible.
Termination of service
The company reserves the right to terminate the service at any time giving thirty days notice should payment not be received within the payment terms stated above. A customer or supplier to The company can only terminate the service within the confines of the contract or agreement in place covering the service, otherwise a breach of contract or agreement will be deemed to be in place. The service or product that is supplied on an ongoing basis and is supplied free of charge or subscription free, may be terminated at any point giving thirty days notice. Notice can be delivered by email, the service website, or in writing to the last known address. The company reserves the right to disconnect/suspend the service at any time without notice if the service is causing disruption to either the The company network or associates.
Specifications and Documentation
All specifications and descriptions contained within sales and marketing material including websites are approximate and to be used as a guide only, and do not form part of any contract or agreement unless otherwise specifically specified in writing. Any document produced or distributed by The company may not be re-distributed or copied without prior written consent by an acting director of The company.
Guarantee’s and Warranties
All services where applicable carry a twelve month guarantee against failure. Should such an event occur, The company must be notified immediately, stating serial number, Invoice number, service or product where applicable and fault description. Upon satisfactory checking, an RMA number or support ticket reference will be issued for the return/investigation of the service or product. Note that service or products will not be accepted without a valid RMA/support ticket reference. Responsibility for carriage is that of the customer to The company and that of The company to the customer. Where fault is found to be that of self-infliction, virus or other malicious software, unauthorised modification or abuse, then the service or product will be retained awaiting payment for the return carriage and consultation costs at the prevailing rate.
Neither The company, its employees or agents will be liable in contract, tort or negligence for any consequential losses, indirect losses, liability, injury, damages or any other claim for consequential compensation whatsoever, including loss of profit, costs, expenses, or loss of data arising howsoever from or in connection with any contract or agreement or breach thereof.
The company will not be liable for any loss or damage to data, software or programs during the upgrade, maintenance, failure or repair of a service or product whether or not under guarantee or warranty. All measures to secure the integrity of software, data, and programs are the sole responsibility of the customer. Although The company uses its best endeavours to secure our networks with firewall technology, The company will not be liable for any consequential loss or damages due to unauthorised ‘hacking’ of the network infrastructure.
Our Service Level Agreement should be read in conjunction with these terms and conditions, these set out the levels of compensation and threshold where payable together with the fault reporting procedures.
Copyright, Intellectual Property Rights and Trademarks
In no way do copyright, Intellectual Property Rights or Trademarks pass to the customer on the sale of as service or product. Any such right must be documented in writing at the time of transfer agreed by both parties and is the responsibility of the customer to check that the right being transferred belongs to The company before any transfer can take place.
The company reserves the right to subcontract any part of, or as a whole, any service it provides under contract or agreement to its customers, subject to confidentiality agreements where necessary.
Network and Hosting conditions
In no way implied or otherwise do these terms contra statute law or a persons rights in English Law.